I'm getting kind of annoyed at ORCA. As I mentioned in a previous entry, my wife bought two ORCA cards last year, each preloaded with $5. I used one of them once, which was manageable. Then I tried purchasing $15 more credit for that card, and the transaction didn't take -- my online ORCA account didn't show any more credit than before. I don't recall ever completing an online transaction that just disappeared into the aether before.
So I tried again two weeks later. This time the transaction was marked "pending", which is still how it's indicated on the ORCA website. And so, two completed credit card transactions later, on a credit card that every other online merchant is happy to accept, my ORCA card still has exactly the same credit value on it that it had more than a month ago, which is to say exactly one ride's worth. I got my credit card bill last night, and checked my ORCA account this morning. Sure enough, ORCA has charged me $35 in two transactions, but my ORCA card still hasn't been credited with either of my purchases. On the plus (?) side, earlier this week an ORCA card with no value on it showed up in our mailbox, which neither my wife nor I ordered.
So yes, I'm annoyed. Good thing King County Metro's bus system continues to accept cash, and to issue paper transfers. Because while it might be nice to have the option to use that ORCA card to ride Sound Transit's Sounder commuter rail or Central Link light rail once in a while, these are both slower and less convenient than the buses I'm riding instead, so maybe I'm not the target ORCA card market after all.
But given this quality of service, I have to ask myself "Who is?"
2 days ago